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I'm Bala Murali.

Technical Program Manager
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I'm a Technical Program Manager with a simple philosophy: if I have to do something more than twice, I'm automating it. With 5+ years of experience, I specialize in herding cats across internal and external teams to keep complex initiatives on track. My superpower? Taking over a painful manual process, building automation around it, and then never having to touch it again. Currently in the CTO's office at an AI-powered B2B platform, I bridge gaps between teams, write scripts that do the boring stuff, and occasionally vibe code a frontend when no one's looking.

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I make chaos organized and manual work disappear. Across AI/SaaS, FinTech, and HealthTech, I've coordinated cross-functional teams, wrangled vendors, and turned "we've always done it this way" into "wait, this runs itself now?" Whether it's shipping enterprise security certs (ISO 27001, SOC2, GDPR), building internal tools, or automating finance ops — I love owning messy problems and leaving behind clean, self-running systems. Bonus: I've handled 3M+ daily transactions and led teams of up to 22 without losing my sanity (mostly).

  • Fullname: Bala Murali
  • Birth Date: August 24, 1996
  • Job: Technical Program Manager
  • Website: balamurali.in
  • Email: hire@balamurali.in

Skills

Cross-Functional Technical Leadership 95%
Process Automation & Optimization 95%
Technical Program Management 90%
Data Analysis & Scripting (Python, SQL) 85%
Vibe Coding & Rapid Prototyping 80%
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Cool S**t I Have Done

Highlights from my professional journey that I'm proud of

🕷️

Legal Entity Data Engine

Architected & maintained web scraping infrastructure at Tracxn to extract legal entity names, powering financial & cap table intelligence for investment research

Data Engineering
🚀

Self-Service CI/CD Pipeline

Democratized deployments by building CI/CD pipelines enabling data analysts to push scripts to Cloud Run with automated scheduling — zero DevOps handholding

DevOps
🎯

CTO's Office — Multi-Hat Role

Single-handedly managed InfoSec, compliance certifications, vendor negotiations, IT inventory, and tech hiring — wearing all hats in a high-growth startup

Leadership
🔧

Analytics SDK Debugger

Developed a Chrome extension at Factors.ai to debug analytics SDK implementations in real-time, slashing engineering debug time by 10x

Developer Tools
📊

Full-Stack Internal Dashboard

Built a React + Node.js dashboard from scratch empowering Sales & CS teams to debug customer accounts, identify issues, and drive upsell opportunities

Full-Stack
🛡️

SOC 2 Type 2 & ISO 27001

Spearheaded end-to-end security compliance, achieving dual certifications while building a culture of security-first engineering

Security
🏢

30+ Enterprise Security Reviews

Successfully navigated rigorous security assessments for Fortune 500 clients, unlocking enterprise deals worth millions in ARR

Enterprise
🇪🇺

GDPR Compliance Framework

Designed and implemented comprehensive data privacy infrastructure enabling seamless EU market expansion and customer trust

Privacy
⚡

Project Hercules @ Mediassist

Spearheaded greenfield product development for SBI General — one of India's largest insurers — building a complete insurance platform from scratch

Product Build
🔄

Freshdesk ↔ GitHub Sync

Built internal integration bridging CS/Sales tickets directly to GitHub issues — eliminated extra tool seats & streamlined cross-team handoffs

Integration
🤖

Developer Automation Suite

Engineered GitHub-Sheets & Sheets-Slack integrations with automated urgent bug alerts — supercharging developer productivity & response times

Automation
💰

Finance Ops Automation @ Tracxn

Partnered with Finance to build IR reporting automation, Zoho Books error detection, and payment failure alerting — handling sensitive financial data at scale

FinOps
Resume

More of my credentials.

Work Experience

Factors.ai

AI-Powered B2B Demand Generation • Series A • Bangalore, India

Technical Program Manager - CTO's Office

July 2024 — Present Present

Leading strategic initiatives in CTO's office, driving process optimization, security compliance, and operational excellence across engineering teams at a leading AI-powered B2B demand generation platform.

Key Achievements

3
Security Certifications Led
30+
Security Assessments Completed
Real-time
Dev Tracking Implementation

Core Responsibilities

  • Spearheaded ISO 27001, SOC2 Type II, and GDPR certification processes ensuring enterprise-grade security compliance
  • Revolutionized dev card tracking from bi-weekly Google Sheets to real-time GitHub Projects board with integrated product backlog
  • Built automated bug tracking system with multi-platform integration and workflow automation capabilities
  • Orchestrated end-to-end release cycle management including staging deployments, QA coordination, and release documentation
  • Established comprehensive onboarding process with BGV, device inventory management, and Sprinto integration
  • Deployed Factors Advisor application on GCP with SSL certificates and optimized QA tracking processes
  • Implemented SLA-based QA performance tracking with automated weekly reporting and accountability systems

Technologies Used

GitHub Projects Python Automation Google Cloud Platform Zapier Make.com Freshdesk Workflow Automation Sprinto SSL Certificates Security Compliance

Tracxn Technologies

FinTech • Series B • Bangalore, India

Senior Technical Program Manager

Mar 2023 — July 2024 1 year 5 months

Led a dynamic automation team of 22 professionals, driving cross-functional initiatives and achieving 42% improvement in project delivery efficiency through strategic leadership and process optimization.

Key Achievements

22
Team Members Managed
42%
Efficiency Improvement
Sprint
Management System Built

Core Responsibilities

  • Led automation team of 20 developers and 2 Associate Product Managers
  • Converted stakeholder requirements into detailed Product Requirement Documents
  • Facilitated daily Agile Scrum meetings ensuring project alignment
  • Developed Internal Sprint Management system from concept to production
  • Managed comprehensive bug management for production infrastructure
  • Conducted customer feedback calls and implemented improvement strategies

Technologies Used

Jira Linux API Development Agile/Scrum Python Data Analytics

Medi Assist HealthCare Limited

HealthTech • TPA Services • Bangalore, India

Technical Program Manager

Jun 2022 — Mar 2023 10 months

Managed end-to-end API development lifecycle and led 'Hercules' SaaS product development for insurance companies, successfully handling 3M+ daily transactions across major healthcare platforms.

Key Achievements

3M+
Daily Transactions
16
Production Bots
2
Major Releases

Core Responsibilities

  • End-to-end management of customer-requested API development lifecycle
  • Led program management team of 4 professionals
  • Primary program manager for 'Hercules' SaaS platform Phase I & II
  • Managed major releases for Manipal and SBI General insurance platforms
  • Supervised external RPA development team with 16 production bots
  • Created comprehensive API monitoring dashboard for failure detection

Technologies Used

API Development RPA SaaS Platforms Healthcare Systems Agile/Scrum Dashboard Analytics

BeGig Private Limited

Gig Economy • Startup • Bangalore, India

Program Manager

Feb 2021 — Jun 2022 1 year 5 months

Wore multiple hats as Business Analyst, Product Developer, and Project Manager in a fast-paced startup environment, leading operational excellence initiatives and driving process automation across the organization.

Key Achievements

4
Team Members Led
3
Roles Managed
KPI
Framework Designed

Core Responsibilities

  • Led team of 4 professionals and managed day-to-day business operations
  • Handled Business Analysis, Product Development, and Project Management
  • Conducted requirement gathering and analysis across multiple departments
  • Designed KPI frameworks and built actionable data dashboards
  • Implemented process automation and efficiency improvements
  • Administered implementation of Zoho, Jira, and other productivity tools

Technologies Used

Zoho Suite Jira Business Analysis KPI Dashboards Process Automation Agile/Scrum

Education

PGP - Project Management

NICMAR, Pune

July 2018 - June 2020

BTech Degree

Manipal University

July 2013 - June 2017

Contact

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Get in Touch

Let's discuss how we can work together to achieve your goals.

Email

hire@balamurali.in

Primary contact

Phone

(+91) 7014846207

Available 9 AM - 6 PM IST

Location

Bangalore, India

Open to remote work
⚡

Quick Response

I typically respond within 24 hours during business days.

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